Arriving a little early leaves room to settle.
Use the appointment confirmation as your source of truth, and aim to arrive about 10–15 minutes early when possible. That gives you time to confirm details, change, or simply take a breath. If you will be late, contact the main-site concierge as soon as you can.
In a quiet space, phones can rest too.
Keep your phone on silent and avoid calls or audio playback. Spa areas are usually designed to protect calm and privacy for every guest. Ask staff before taking photos, video, or audio, and always respect other visitors’ privacy.
Communication and personal boundaries should be calm and clear.
Before a session, you can mention pressure preferences, areas to avoid, and scent or music sensitivities. During the visit, it is appropriate to say “that is too cold,” “that pressure is too strong,” or “I need to change position.” Professional service should be built on respect, clarity, and comfort.
- Ask whenever the process is unclear.
- Speak up or request a pause if something feels uncomfortable.
- Respect professional boundaries—and your own signals.
Changes and cancellations are easiest when shared early.
Booking, change, and cancellation policies can vary by service. Please follow the main site and your confirmation. When plans shift, early communication helps staff coordinate and may open space for another guest.